Tap House

Nice slow night tonight. I do have some member issues to address however. The Bush’s had a graduation dinner tonight that was supposed to start at 5. The table was set and ready for them by 5, but they wanted to do cocktail hour out in the patio. No problem at all, they were going to the bar to get their drinks and going to stand in the middle of the patio. Mr. Bush grabs Tori as shes leaving a table, and demands she get him a bowl of soup right now because he was hungry. The bowl of soup proceeded to sit on an unaccompanied table next to them for the next 30 minutes. They finally sit down around 6:30, and Shawn greets them immediately. As soon as he walked in the room, Mr. Bush again started pointing at his different guests and demanding drinks for them. Shawn obliges and goes to the server station to ring in the drinks. Mr. Bush comes into the server station, as Shawn is ringing in the drinks, to tell him that another guest needs a glass of wine. He is not sure what the name if this glass of wine is, but that is sounds like something with “pick” in it. Shawn suggests that is may be Picpoul because that is the only wine by the glass that sounded similar. Mr. Bush was apparently not satisfied with that answer and snaps at Kiara and tells her to come with him right now. Kiara goes into Founder’s and what do you know the glass of wine she wanted WAS Picpoul. Their meals were fine past that point until after Shawn prebussed. I helped Shawn take the entree plates to the kitchen. We weren’t in the kitchen for longer than 5 minutes when one by one different bartenders and servers come to us saying that Mr. Bush is “losing his mind” and “tweaking” (lol). Mr. Bush walked out of Founder’s room and was snapping at anyone he could see and yelling at them that he needed dessert. That is all of the Founder’s room issues of the night. Les Perry and his wife and the Wards came in at 8:55 wanting dinner. Wonderful, they were taken care of in a timely manner. However, this is the second time in 3 days that they have come in right at closing. Robert and Michelle Wright came in around 8:15, and told the bar they were interested in sitting on the patio to eat dinner. They asked when the kitchen closed and Taylor told them 9. They said great and that they'd wait until then to order. They never came back in to get a table. They sat in the courtyard, so Taylor went to double check if they wanted food or not. They wound up getting appetizers. I told the bartenders to give the Wrights and Mr. Shelton last call at 9:45. The Perrys and Wards were already closed out, so they didn’t need to be made aware. Mrs. Wright came in for a glass of wine at 9:40. Taylor and I had an interesting interaction with her that I can discuss with Rick. Because she came in before last call, I told Kevin when he does last call to direct it at Mr. Wright and Mr. Shelton. When Kevin asked if either of them needed a fresh drink and informed them it was last call, Mrs. Wright started yelling at Kevin saying that we don’t give last call here, we don’t do that around here, and as long as they are there we need to be open. They were the only 3 people in the building, that were not closed out. At 10, the Perrys and Wards got up to leave, so Kevin walked out to start bussing their table. While he was doing that, the Wrights and Mr. Shelton got up and ,as they were walking past Kevin, Mrs. Wright says “Fuck them. I’m just going to take this glass with me!” No one told them they couldn’t finish their drinks, and no one told them they needed to leave. Those are all of the issues on the night. Thank you for coming to my Ted Talk.

Very slow morning/afternoon at Titleholders with a total of 38 covers. There was only 2/3 tables during breakfast and then our main priority was the birthday lunch for Catherine Boyd's daughter in Founders. Kiara was their server and the girls mostly got chicken wraps and junior burgers, and they loved everything and had no complaints. Other than that, nothing eventful happened. No issues to report!

A busy night for a Wednesday at Bon Air, with a total of 72 covers. While the team managed the pace well at the start of service, ongoing issues with members movement between tables and inconsistent ordering practices led to significant service challenges as the night progressed. The primary issue came from members, both adults and children, moving between tables without informing the host stand or their server. Parties that were originally assigned to separate tables combined or relocated, while new guests were seated at the original tables. This created a disconnect between our seating system and the actual layout of members in the summerhouse and patio, making it difficult for our servers and food runners to accurately identify where orders belonged. As members continued to circulate, staff were often delivering food to tables where no one from that party was present, which disrupted service flow and created confusion. This problem was further compounded when members ordered outside of their assigned server. In one notable situation at Table 24, an original family was seated, but the parents later moved to join another group while several children remained and were joined by others. These children placed dessert orders individually at the counter at different times and requested that the items be delivered to Table 24. Because these orders were not placed through a single server and the table remained under the original family’s name, there was no reliable way to track which items belonged to which members / their children. Desserts were prepared and delivered to Table 24 as requested; however, when the items arrived, several of the children who had ordered them were not present. As a result, desserts were taken by others at the table. Shortly after, multiple children approached the counter stating that they had not received their orders, despite those items already being delivered. This led to further confusion and ultimately resulted in frustration from parents who believed their children had been overlooked, even my staff had fulfilled the orders as instructed. situations like this, give us a bad look, when the sole reasoning is the members and their lack of decency to sit down at a table they chose. I understand getting up and mingling with your friends, especially with the kids, and I understand we are a very chill and laid-back service restaurant, but it made everything become a shit show when it didn’t need to be. (Excuse my language)

Pretty slow lunch down at Titleholders today. With a total of 45 covers, it was pretty slow post jambo as well as the muggy weather this afternoon. The sun came out and got a little warmer, so there was mainly people sitting on the patio. The Antipasto Chicken Sandwich was pretty popular today along with the salad bar. Big thanks to Robby for serving today. No issues or problems to report.

Pretty slow for a Sunday! Even with the overcast start to the day, the patio was pretty popular. We did have a big misstep today. The Revells and their children came in for lunch. All 3 children ordered grilled cheeses, but the two older children have Celiacs, so they asked for their grilled cheeses to be on gluten free bread. The seat numbers were correct, and the ticket said which seats got the gluten free bread. The food runner gave the youngest boy the gluten free grilled cheese and the middle daughter the regular one. The girl ate half the sandwich before Shawn saw that the grilled cheese she had was on regular bread. He immediately had the grilled cheeses remade, but the Revells were, rightfully so, upset. I comped their whole check, and we attempted to offer desert, but they were ready to go. I had a talk with the food runners and told them to always double and triple check what they are putting down ESPECIALLY when there is an allergy. No other issues to report.