Tap House

A busy night for a Wednesday at Bon Air, with a total of 72 covers. While the team managed the pace well at the start of service, ongoing issues with members movement between tables and inconsistent ordering practices led to significant service challenges as the night progressed. The primary issue came from members, both adults and children, moving between tables without informing the host stand or their server. Parties that were originally assigned to separate tables combined or relocated, while new guests were seated at the original tables. This created a disconnect between our seating system and the actual layout of members in the summerhouse and patio, making it difficult for our servers and food runners to accurately identify where orders belonged. As members continued to circulate, staff were often delivering food to tables where no one from that party was present, which disrupted service flow and created confusion. This problem was further compounded when members ordered outside of their assigned server. In one notable situation at Table 24, an original family was seated, but the parents later moved to join another group while several children remained and were joined by others. These children placed dessert orders individually at the counter at different times and requested that the items be delivered to Table 24. Because these orders were not placed through a single server and the table remained under the original family’s name, there was no reliable way to track which items belonged to which members / their children. Desserts were prepared and delivered to Table 24 as requested; however, when the items arrived, several of the children who had ordered them were not present. As a result, desserts were taken by others at the table. Shortly after, multiple children approached the counter stating that they had not received their orders, despite those items already being delivered. This led to further confusion and ultimately resulted in frustration from parents who believed their children had been overlooked, even my staff had fulfilled the orders as instructed. situations like this, give us a bad look, when the sole reasoning is the members and their lack of decency to sit down at a table they chose. I understand getting up and mingling with your friends, especially with the kids, and I understand we are a very chill and laid-back service restaurant, but it made everything become a shit show when it didn’t need to be. (Excuse my language)