Tap House

Turned out to be a busier night than what the reservation sheet was telling us. There was some sort of dance recital that no one made reservations for plus POPS. There were issues with the Mcknights food being rung in/ forgotten to be rang in that wound up with the entire bill being comped (see email). They wound up leaving happy at the end of the night. We had several late tables including the Brannons. All the booths were sat, and their food was all coming out at the same time. The Brannon's food got mistakenly dropped at the Parrishs' table. When the Brannons tried to wave down the food runners to tell them that they thought their food went to another table, no one saw. Their food was pushed from the kitchen at 8:43 and we finally dropped their food to their table at 9:04. I gave the food runners a lesson on keeping their eyes and attention focused on the members around them, so we can catch any mistakes that may happen quicker. We apologized to the Brannons, and comped their bill. We offered to grab anything they wanted on us, and they went for glasses of wine. I don't think that fully smoothed it over, but we did the best we could.