Tap House

Brunch in Titleholders had it ups and downs today. With a total of 156 covers, we weren't the busiest we have ever been, but had numerous walk ins that were extremely difficult to accommodate for. With our reservations, we naturally preassigned the tables and set them for each party's number. We had walk ins of 5, 6, even 9 people where we could have only accommodate them when we completely rearranged the restaurant for them. When we did have to tell them that they had to wait for a table to pop up because we entire restaurant was full of reservations, walk ins were visibly upset. An idea to solve this problem would be to be reservation only during Sunday Brunch, so then FOH and BOH can prepare for the cover number. We could also put servers into sections, so servers aren't triple sat at a time are prepared for the amount of people coming in. Kind of like what we did during Masters Week. This brunch was one of those days where everyone came in all at once and we had to go on a 30 min hold for food so the kitchen could catch up. There was a few hiccups during service such as the Thurman's table were missing a few items and had a wrong order. Everyone was mostly gone by 2:30. Other than that, no other issues or problems to report.