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ACC SitRep
Food & Beverage
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Friday, May 8, 2026

Sport House

Joseph Hewitt
The Report
100 covers. Very busy lunch shift today in the Sumner house. Staff and kitchen handled the rush well we had a few hiccups. Mrs. Cagles corn dog nuggets need a few more minutes in the fryer so I comped one of her meals. Mrs O'Neil never received her food another member order the exact same thing as she has and we believe that the second member may have received a double order. I apologized for the confusion and comped her meals. Talked to the staff about double checking trackers and food orders going to the proper member. Trackers aren't scanning outside, a lot of the signs have been rained on and need to be replaced and fixed. Also putting some in the jr room with the ping ping tables for children who wait on their food in there. Still working with the members and staff on how the tracking system works. No other issues to report. We had a small turn out for pizza night 28 members. In hopes that members who joined us tonight get word out and we have a greater turn out next week. Nicholson ordered a whole pie to take home. -Tianna
Issues
Outside table tracking numbers need to be replaced. A lot have been damaged due to weather also the base to hold the tracking numbers are broken.
Improvements
Double checking orders, calling back the order to make sure we sure we ring in everything they've asked for. Making sure that the right order is being delivered to the right member and checking on members who have their food or have been waiting.

Around the same week · Sport House

Friday, May 8, 2026 · Dinner
Sport House
Solid busy night at bon air. With a total of 82 covers, we had our normal regulars like the whites and lists and many more!! The wings were surprisingly a really popular dish today along with the Smashburgers! Alice has been doing a great job training and we had great compliments on food and service overall. No problems or issues to report!
Friday, May 8, 2026
Sport House
solid night at bon air with a total of 73 covers. We had some familiar faces come in like the mcdaniels, badgers, and knapics. We ran into the same issue again with members not sitting where they sat originally which kind of threw us off our game for a little bit, but we were able to persevere and finish the night successfully. It’s just frustrating. Our soda machine in the server station stopped working, so I let Cory know so he can contact Coke about that. I had to take two Smashburgers off of Lambaret because they burgers weren’t “smashed” enough to his liking. He told me this after the fact he ate both of them and was upset about it so I just went ahead and took it off his bill. Other than that, no problems or issues to report!!
Saturday, May 2, 2026 · Dinner
Sport House
Pretty slow night at bon air with a total of 32 covers. We had our normal crew such as the Boones and Mrs. List/Knox but also had some new faces as well! Everyone had raving reviews of the food and service. Janee did an amazing job being the only server! Other than that, no complaints or problems to report. Good chill night.